Dear RobertChew, Thank you for taking the time to review your recent dining experience with us. Whilst I am so pleased to hear that you enjoyed such wonderful service from our staff, it is disappointing to hear that our dishes did not exceed your expectations. Our dynamic, creative chefs, led by Michelin-starred Florian Favario and Chef Patron Eric Frechon are constantly evolving their dishes to raise the bar in culinary excellence, so this feedback will be passed onto the team. We would love for you to return to us again in the future, and I do hope to see you again at The Lanesborough. Kind regards, Geoffrey A. Gelardi Managing Director