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Pictures of Premier Inn Newcastle City Centre Quayside Hotel - Newcastle upon Tyne Photos

Newcastle upon Tyne: Pictures

From Review : Nightmare Hotel of Premier Inn Newcastle City Centre Quayside Hotel
Nightmare Hotel
Nightmare Hotel
only 2 cups!
Comfortable bed.
More like a hostel than a Premier Inn
Window wedge.
9gemma wrote a review Jun 2017
Ulverston, United Kingdom75 contributions48 helpful votes
+3
1.0 of 5 bubbles
We stayed at the hotel for two nights in May 2017 for my grandsons wedding. We arrived at the room 426 on the top floor which had a lovely view of the quayside next to a bridge covered in seagulls squawking day and night. With the noise I thought we were sharing a room with
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Date of stay: May 2017
Response from WhitbreadHotels, Premier Inn Team at Premier Inn Newcastle City Centre Quayside Hotel
Responded 21 Jun 2017
Hi Gemma, Thank you for taking the time to review our Newcastle Quayside Hotel. I am sorry to hear you did not enjoy your experience staying with us as it was not up to the standards you were expecting. We aim to ensure every stay is perfect and so I apologise we let you down on this occasion. It is disappointing to hear you felt the hotel needed some TLC and an update. This is one of our older hotels so I can understand that you feel it is not as fresh and modern as some of our other hotels. We wish to offer our guests the same standard throughout our hotels and to ensure this is the case we have plans of refurbishments works to be carried out for all our older hotels and rooms. Please be assured I have passed your feedback on to the Manager of the hotel . I hope if you were to stay again in the future, that you are welcomed by a fresher and more modern hotel. I have also ensured the cleanliness issues you have raised is addressed with our Head of House Keeping so that your experience is not repeated going forward. Thank you for contacting our Guest Relations team regarding your experience, I am pleased your first night has been refunded as an apology for your poor stay. Once again, I apologise for the disappointment caused and hope to welcome you to one of our other hotels again in the future. Kind regards, Rebecca
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