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Interior - Picture of Hilton Garden Inn Birmingham Brindleyplace

Photo: Interior

From Review : Excellent stop - one issue of Hilton Garden Inn Birmingham Brindleyplace
Excellent stop - one issue
Excellent stop - one issue
Excellent stop - one issue
Top notch
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Hilton Garden InnUS$81
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PMQuestions wrote a review Nov 2019
North Yorkshire, United Kingdom28,559 contributions270 helpful votes
I had pre-checked in a room in one of the higher floors but needed to collect a key from reception- check in was frankly ludicrous- only 2 out of 4 of the desks in use at 5pm and I joined the queue of 12-13 parties waiting to check in. However my Diamond status was then noted
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Date of stay: November 2019
Response from OpsHGIBrindleyplace, Manager at Hilton Garden Inn Birmingham Brindleyplace
Responded 19 Nov 2019
Dear PMQuestions, Thank you for taking the time to write a review, I am very sorry for the issues you experienced at check-in, I have personally addressed this with my Front Office Manager. I have asked my Maintenance Manager to address the issue within the bathroom and am very sorry this was not fixed before you checked-in. I hope you will consider staying with us again in the future where you can experience our usual high standards of product and service. Warm regards, Ben
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