Hello Amy, Thank you for your feedback. We are so sorry to hear about your experience at Mamma’s and that it didn’t meet our high standards. This is very unusual for Mamma's but please receive our sincere apologies for the service, or the absence of it. We always appreciate your feedback and the issue has been raised on our team meeting, brainstormed and corrected :) Thank you for visiting Mamma's American Pizza and leaving a great review for our food choices and decor. Hope to see you in Edinburgh again. Kind regards, Paul and Caitriona