Food - Picture of Sands Cafe & Bar, St. Andrews
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From Review : Disappointing afternoon tea. of Sands Cafe & Bar
Sands Cafe & Bar
118 reviews
#69 of 141 restaurants in St. Andrews
Myself and 2 of my friends booked to have 'The afternoon tea journey' at £33 per person. A couple of days before our afternoon tea I contacted the restaurant to let them know that we had one dietary requirement (vegan). The first time I called I spoke to a woman who said that…
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Response from Lee S, Marketing Assistant at Sands Cafe & Bar
Responded 21 Oct 2016
Dear Catherine, Firstly, I’d like to thank you for taking the time to review the Old Course Hotel, Golf Resort & Spa. It’s only with feedback like yours that we’re able to maintain, and where necessary, improve, our services. I’m very disappointed to read about your experience at Sands and I’d like to sincerely apologise. We pride ourselves on our award-winning service and we’ll ensure the points you mentioned are passed onto our chef and the manager of Sands Grill and that they are addressed. Again, please accept my apology and I hope this won’t deter you from coming to the Resort again in the future. With best wishes, Lee
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