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From Review : Clean with average amenities. of Novotel Paris Centre Tour Eiffel
+7
The hotel is clean with friendly staff at the reception. However, basic services like concierge and housekeeping are pretty much lacking. There is no concierge service in the early hours and one has to carry the luggage to and from the reception himself. In case of concierge…
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Date of stay: March 2018
Response from Mauguit-Laurent, Directeur général at Novotel Paris Centre Tour Eiffel
Responded 5 Apr 2018
Dear Valued Guest, It was our pleasure having the chance to have you with us and I would like to thank you for your kind words regarding the staff at the reception. I am however extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. It is indeed a concern that you feel the service offered was not up to our usual standards.Concerning the breakfast, our croissants are most of the time cold, except when we just removed them from the oven. It is also true that not all of rooms have a direct view on the Eiffel Tower. Only rooms from the floor 26 have a direct view to the Eiffel Tower. Please feel free to contact our Guest Experience Manager (h3546-co@accor.com) when planning your next stay in Paris. He will personally take care of your booking for you. The whole team and myself will make sure you have an unforgettable stay Kind regards, Laurent Mauguit, General Manager
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