Dear Guest, Thank you so much for your stay at the Dorint Maison Messmer. I am very sorry that you did not enjoy your previous stay as much as we would have liked you to. I would like to extend our sincerest apologies in regards to the housekeeping issues. Please rest assured that we will speak to our Executive Housekeeper in order to resolve this problems as soon as possible. Thank you on behalf of the team, all of whom enjoyed looking after you and would be delighted to see you again soon. Please feel free to reach out to me direct when you come to make your next reservation. I hope to hear from you in the not too distant future but, in the meantime, I send you all good wishes, I look forward to liaising with you in person. With all good wishes, Elena Hanusch Guest Relation Manager