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Landscape - Picture of Maison Messmer - Hommage Luxury Hotels Collection, Baden-Baden

Photo: Landscape

From Review : Good location! of Maison Messmer - Hommage Luxury Hotels Collection
Good location!
Luxury with the best Staff and Location
Sehr schönes Hotel mit winzigen Macken (für 5 Sterne)
Sehr schönes Hotel mit winzigen Macken (für 5 Sterne)
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alowais7 wrote a review Sept 2015
Sharjah, United Arab Emirates163 contributions42 helpful votes
The location of the hotel is really perfect because it's only 5 minutes walk to the center of charming Baden Baden. The staff of the hotel are very nice people and ready to help. My only concern is the housekeeping of the hotel is not up to the standard of 5 star hotel as per my
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Date of stay: July 2015
Response from Elena H, Manager at Maison Messmer - Hommage Luxury Hotels Collection
Responded 10 Sept 2015
Dear Guest, Thank you so much for your stay at the Dorint Maison Messmer. I am very sorry that you did not enjoy your previous stay as much as we would have liked you to. I would like to extend our sincerest apologies in regards to the housekeeping issues. Please rest assured that we will speak to our Executive Housekeeper in order to resolve this problems as soon as possible. Thank you on behalf of the team, all of whom enjoyed looking after you and would be delighted to see you again soon. Please feel free to reach out to me direct when you come to make your next reservation. I hope to hear from you in the not too distant future but, in the meantime, I send you all good wishes, I look forward to liaising with you in person. With all good wishes, Elena Hanusch Guest Relation Manager
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