Interior - Picture of The Westin Grand Frankfurt, Frankfurt
Photo: Interior
From Review : Nice Business Hotel in the Heart of Frankfurt of The Westin Grand Frankfurt
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I had a fairly nice stay recently at this business hotel in Frankfurt. The hotel is modern and clean though is probably overdue for a refresh. Service was good, though not five-star worthy. Staff was pleasant. Room was fine, but there was no upgrade offered or mentioned despite…
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Date of stay: September 2016
Response from GMWestin F, General Manager at The Westin Grand Frankfurt
Responded 14 Oct 2016
Dear ClintPage, Thank you for your valuable and honest feedback and for therewith giving us the possibility to further improve. I am sorry that this time we could not offer you an adequate upgrade as a Platinum member. As a city center business hotel we are quite well booked so that upgrades to suites are not always possible and as you may understand we have only a limited number of suites. We are really happy to read that you enjoyed our Spa and Pool area and that you had a great time at our Westin Club. I hope we see you back at the Westin Grand Frankfurt. With best regards, Sandro Bohrmann General Manager
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