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Window View - Picture of Crowne Plaza Frankfurt Congress Hotel, an IHG Hotel

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From Review : Average hotel; a little tired but with helpful staff of Crowne Plaza Frankfurt Congress Hotel, an IHG Hotel
Average hotel; a little tired but with helpful staff
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CityGuy1973 wrote a review Oct 2019
Chelmsford, United Kingdom445 contributions186 helpful votes
Stayed here for business whilst in Frankfurt and found the hotel to be a little dated and pretty average for the price point. The lobby and rooms have had a facelift as has the gym and sauna, otherwise the signs of the past remain such as tired bathrooms, old ceiling tiles,
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Date of stay: October 2019
Response from IHGService, Guest Relations Manager at Crowne Plaza Frankfurt Congress Hotel, an IHG Hotel
Responded 8 Nov 2019
Hi CityGuy1973, We hold on to our commitment to rewarding our guests with remarkable features and services. Thank you for your stay and for sharing your honest thoughts about us. Lasting and superb impressions are what we want our guests to have, and I'm afraid that you'll remember us otherwise. I'm sorry that you weren't pleased with our hotel's upkeep and fitness center. All we want is to make our guests happy, and I'm worried that our bar staff service missed the chance to leave a positive mark. The comments of our guests are very much welcome. I went ahead and relayed yours to our upper management. Please trust that your remarks will keep on inspiring us to fix our areas for improvement and continue to strive for the best outcomes. We may have overlooked the opportunity to wow you, but I hope that you'll let us help you recharge and be inspired next time that you're in the area. Warm regards, Leni C. Case Manager IHGService
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