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From Review : Really nice place to stay! of Pol & Grace Hotel
Pol & Grace Hotel
1542 reviews
#90 of 525 hotels in Barcelona
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+1
The hotel was great, all the staff was extremely friendly and helpful, we felt welcomed the minute we walked in. The room was also really nice, not huge but enough for three people and really bright and neat, stylish. The only thing I wasn't perfect was that my parent's…
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Date of stay: January 2017
Response from Julian D, Hospitality Manager at Pol & Grace Hotel
Responded 18 Feb 2017
Dear amy C, We really sorry for your stole that you have spoiled your lovely experience among us. As you have seen we are in a super secure area but there are always these unforeseen in big cities. Unfortunately these individuals are very well organized and it is complicated to control everything. It was a pleasure to help and advise you throughout your stay. We want you to feel at home and do everything to make it that way. We also take care of our rooms whose comfort and cleanliness are our priorities. We like art and Barcelona, our Hotel is a reflection of these two things. You hope to see you very soon among us and that everything passes totally perfectly. Big sunny Hugs from Friends. Julian with Love. Hospitality Manager.
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