Dear Guide414965: Thank you very much for choosing us for your stay in Madrid, for having taken the time to complete our guest review and for your support to CoolRooms. Definitely this is the kind of feedback we love. I am very happy to read that you had an enjoyable stay with us and that you enjoyed most aspects of our hoteI. I am glad that our staff were able to provide you with great service and make your day with an upgrade so thank you for complimenting our staff on their friendliness. At CoolRooms we pride ourselves on the goodness, honesty and friendliness of our staff. I'm so glad you mentioned our design because a promise of the extraordinary is fulfilled in every detail. Our collection of rooms embodies style and design, with sumptuous king size beds and unique and thoughtful features to make your stay exceptional. Thank you for your kind words about our cakes and breakfast, food here is overseen by Joseba Guijarro, an acclaimed chef with a Michelin star to his name, who offers a contemporary take on much-loved home-style cooking. We are looking forward to the pleasure of welcoming you back in the near future and to have another chance to meet and exceed your expectations, I want to take this opportunity to wish you safe travels during your road trip and I hope you enjoy some of the most stunning places in our country. I wish you a lovely day. Kind Regards Desirée M.Villaverde (Guest Relations Director) #becool #indulgeyourself @coolroomshotels