Dear surenz7667, Thank you for choosing Best Western Plus Hotel Universo and for sharing your experience with us. It's a big pleasure for us to know you've been fully satisfied of your stay. Customer care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We will share your compliments with our colleague Marco, which surely will please him very much. We really hope to see you soon! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome