Thank you for your feedback, we believe it is crucial for our learning processes as we look to continually improve our service and facilities for all our guests. I am pleased that you were impressed with our staff and that that the personal nature of our service was a highlight, we want to ensure that every guest is cared for as an individual and feel welcome and at home. The key lies in having a wonderful team of individuals who are not only service minded but who genuinely love and smile what they do and ultimately really care. We love it when we hear we’ve got it right! Our Hotel offers a different variety of rooms, each one with a unique layout and design that recalls the Imperial Style, spacious bathrooms with marble and hydro massage Shower or Bathtub. All finished with a particular attention to every details. I just sent your report to our Housekeeping Manager in order to double check those inconveniences. I’m delighted that you enjoyed our buffet breakfast too. We consider it a most important meal which you should enjoy just as if you were home, from our roof garden, the sun warms you and gives you its good morning, lighting up the breathtaking view of Rome. We wiil be happy to personally assist you with a future booking as and when and make suggestions for a room suits your needs. It is important for us to know of this so we are in a position to make you as comfortable as possible. We look forward to having the opportunity to welcome you back in the near future! Warm regards, Giulio