Interior - Picture of Best Western Regina Elena, Santa Margherita Ligure
Photo: Interior
From Review : Very disappointed about room of Best Western Regina Elena
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On arrival staff are friendly with a fast check-in process and helpfull with directions. But once I got in the room I was very disappointed. I booked a hillside room for which I didn’t care so much. The decision making was the modern styled room design they offer and the single…
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Date of stay: April 2017
Response from pciana, Responsabile relazioni con la clientela at Best Western Regina Elena
Responded 19 May 2017
Dear Blossom28, We are sorry we could not manage to exceed your expectations, especially regarding the room. As you can imagine, every bedroom has a different design and furniture and the personal taste is different as well. For instance, many guests do love the room you had, because they appreciate the nice quality of the wood and its warmth. Anyway, we would like to thank you for telling us your opinions about your stay; the criticisms help us to understand what we can improve to be able to satisfy all our guests’ requests, which is absolutely our first aim. With our best regards. Francesca
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