Bathroom - Picture of The Westin Palace, Milan
Photo: Bathroom
From Review : Disappointed, will probably not come back... of The Westin Palace
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Andres P wrote a review Jan 2017
Washington DC, District of Columbia175 contributions66 helpful votes+1
Stayed there for two night a during a business trip to Milan. I used to live in Milan so knew of the hotel but had never been to it. The building is quite dated although it has been remodeled. The rooms are refurbished and elegant but my main issue is the extremely small size…
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Date of stay: January 2017
Response from Starwood M, Guest Relations Manager at The Westin Palace
Responded 18 Jan 2017
Dear Andres P, Thank you for your detailed feedback, it certainly provides valuable food for thought on a number of issues where we failed to provide the level of hospitality and service you rightfully expected to find. A bathroom renovation is in the plans and we trust that this will provide more space and comfort in those rooms that currently offer limited space. With regard to the comments you have provided on your spa experience, we will certainly be following up on this with the company that operates the spa. We sincerely apologize for providing a disappointing experience and, though we do understand that this cannot change the poor impression you had of our hotel, we do entreat you to consider staying with us again when you next visit Milan and give us the chance to provide a different experience. Be well, Guest Experience Team The Westin Palace Milan
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