Hello KingHuskey, With great location, comes great responsibility, and I realized that we failed to make your stay more comfortable. We recognize that the room's upkeep needs more attention. On a lighter note, I am happy that you found our staff commendable. Moving forward, your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank you for staying and we hope you give us another chance to show you how great our hotel is. Best Regards, John O Case Manager IHGService