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Window View - Picture of NH Collection Amsterdam Barbizon Palace

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From Review : Great location of NH Collection Amsterdam Barbizon Palace
Great location
Here is the proof of our stay
Here is the proof of our stay
Hotel excellence
Hotel excellence
Hotel excellence
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samrox5 wrote a review Aug 2019
Sydney, Australia1,295 contribution187 helpful votes
After lots of research I booked this hotel for our stay in Amsterdam. We arrived after 8am, checked in & our room as expected wasn’t ready. So left our suitcases & explored. Back to the hotel around 12.30pm was told room being prepared give it 30 minutes. Went off for a drink.
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Date of stay: July 2019
Response from BarbizonPalace, General Manager at NH Collection Amsterdam Barbizon Palace
Responded 5 Aug 2019
Dear Samrox, Thank you very much for taking the time to share your experience with us. We highly appreciate this. Only with your feedback we are able to improve our service to a higher level. Our gauranteed check-in time is 15.00 hours. We feel sorry to read that we promised your room should be ready earlier. Your comments about the checkin will be shared with the Front Office so we can avoid this kind of situations in the near future. Your comments about the friendly staff will be shared internally. This is a great reward for their continuous hard work. Hopefully you will give us a second change, wo we can give you the extra ordinary feeling like we always want to give to our guests. Kind regards, Martine Conings Hotel Director NH Collection Barbizon Palace
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