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Landscape - Picture of Farol Hotel, Cascais

Photo: Landscape

Stunning location and very good food.. but service not 5 star.
Einfach nur traumhaft
View from room 113
Farol Hotel
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Farol Hotel
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Sara_Mitchell159 wrote a review Aug 2016
Zurich, Switzerland470 contributions54 helpful votes
+1
Stayed in this hotel for 4 nights, breakfast very good quality good, nice choice of hot and cold options and big nespresso machine at breakfast for excellent coffee. Sushi was very good and not bad cost for the quality. Staff were relatively warm and friendly. I had requested a
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Date of stay: April 2016
Response from Farol H, General Manager at Farol Hotel
Responded 19 Aug 2016
Dear Guest, Thank you for taking the time to share your comments regarding your stay at the Farol Hotel. We sincerely regret that there were shortcomings and that your expectations were not fully met. We do apologize responding only now but from the day of your comment we have been analyzing what has gone wrong. We took serious measurements concerning the appropriate departments and therefore are sure that it will not occur again. Please be assured that your remarks will be heeded and we hope that we will have the opportunity to welcome you back for a successful visit in the future. This year we will start with new major programs and structures in the hotel which you will love! You can stay up to date with all the latest news and exciting happenings at Farol Hotel featured on our website, on Facebook (Farol Hotel, The Mix, Sushi Design) and Instagram (farol_hotel; the_mix_restaurant; sushi_design_restaurant). Kind regards, Ana Maria Tavares, Managing Director
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