Dear Thanks for staying with us and sharing your feedback. We sincerely apologize for the inconvenience caused, and that your stay with us was unforgettable for the wrong reasons. An unhappy guest is something that we do not tolerate, and your comments will be addressed instantly. If you would like to discuss how we could have made your experience better, please call or email us. We look forward to hearing from you. Kind Regards from, ST HOTELS MALTA