Dear Guest, Thank you for staying at the Louis Imperial Beach for your holiday. Your sincere description of both the pros and cons of your stay is most appreciated as are your suggestions for improvement and we thank you for expressing your appreciation of our staff. We are dismayed to read that your holiday experience with us did not meet with your expectations and although we would have been glad to have the opportunity to welcome you back, might we suggest your consideration in gracing one of our other Louis Hotels in Cyprus or Greece with a visit? Kind regards,