missing ceiling tile - Picture of Scandic Torget Bergen
Photo: missing ceiling tile
From Review : Good and bad of Scandic Torget Bergen
Nice room, obvious that the hotel has been renovated lately. Breakfast was also very nice. It was a incident with water leakage during our stay, but the staff handled it very well. Our room was missing a ceiling tile, and several others where out of alignment. We could see…
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Date of stay: October 2021
Response from Therese Myklebust, Guest Services / Front Office at Scandic Torget Bergen
Responded 5 Feb 2022
Dear Guest, I am sorry to hear that you weren't satisifed with your stay here at Torget. As you said, it seems as if the room wasn't completely done, as our rooms usually are whole, with ceiling tiles and they should be properly clean upon arrival. We usually offer a swift room move if guests arrive late and rooms for some reason aren't in order, so we are sorry that this wasn't offered for you during your stay. I will forward your complaint about cleaning, as this definitely should have been sorted during your stay. As for the missing ceiling tile, this room probably should not have been used, as we aren't able to fix missing ceiling tiles until we've been sent new ones and gotten repairmen in to fix it. I recommend you contact our reception by mail and explain your situation in october should you choose to stay with us again, and we will try to provide you with a nice upgrade next time around. Best regards Therese Team Scandic Torget
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