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Food - Picture of Suffolk Food Hall - Café, Ipswich

Photo: Food

From Review : Excellent staff, questionable food of Suffolk Food Hall - Café
Vintage wrote a review Jul 2019
Ipswich, United Kingdom227 contributions24 helpful votes
I have to say I am sad to leave a mediocre review. Joined - 40 friends for a wedding and the views were out of this world. Wonderful pictures to come. Staff are so friendly and happy to help in anyway they can. The food I have to say: I had the salmon to start which as an
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Date of visit: July 2019
Response from SuffolkFH, Manager at Suffolk Food Hall - Café
Responded 5 Aug 2019
Hi golfromeoalpha309, Many thanks for your review and feedback. It was very pleasing to hear your positive comments regarding our customer service team, we aim to make your experience a memorable one. We received a very positive email from the bride and groom who were delighted with everything so I apologise if your personal experience was disappointing. The bread was not deep fried as suggested and the main course was not served in oil but in a sauce. We planned together with the bride and groom for the big day and we received no request to serve the children at the time the starters were served. We supplied sandwiches for the evening which was exactly what was ordered. The scotch eggs were complimentary from our team of chefs. As a guest I apologise you were disappointed with the overall experience and what was delivered. However, the bride and groom were completely happy with what was provided. A letter from them personally has been received today expressing their satisfaction and delight from start to finish. I thank you for your lovely comments in regard to The Suffolk Food Hall in general. SFH
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