Hi there. Thank you for taking the time to complete this review. The team work hard to ensure that all guests have a wonderful stay on the park, however we are sorry that you felt this wasn't the case. Customer care is very important to us, and your comments will be shared with the management team on the park, to help us improve going forward. Regarding the blind and the washing machine, please remember that the team are always on hand to help you during your stay, they would have been more than prepared to look into this for you. It is a concern to read that some other holidaymakers were not adhering to the rules that we have in place. Should this be brought to our attention we act on this accordingly. We hope that your experience does not deter you from visiting us again in the future. Thanks again for bringing this to our attention today. ^JC