Dear Lyn&John, Thank you for taking the time to share your review of Rockliffe Hall, we really appreciate your recommendation of Rockliffe Hall. We are delighted to hear that you liked the little touches offered in your room such as the Neom toiletries and that you found the room to be of a high standard. I am pleased to hear that despite attending a corporate function for a large number of guests, the food retained the Rockliffe Hall standard and quality that you described as being ‘fantastic’. I am sorry to hear that you felt that your nails were not to the usual standard which you are used to. We are home to Scratch Awards Pedicurist of the Year 2015, Sarah Usher, and hope that should you choose to visit Rockliffe Hall again that you will try this service again so that we are able to show you what we are capable of here at Rockliffe. We are overjoyed to hear that you plan to return to Rockliffe Hall in the future with your family and look forward to welcoming you back soon. Kind Regards, Simon Roberts General Manager