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Shower - Picture of Centro Termale Il Baistrocchi, Salsomaggiore Terme

Photo: Shower

From Review : booking with groupon >:,( of Centro Termale Il Baistrocchi
booking with groupon >:,(
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Va be che abbiamo pagato poco ma essere trattati così mi sembra davvero indecente.
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...casa di cura
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Other Recent Reviews

Michele P wrote a review Aug 2016
5 contributions
this is the first time I write a negative review, but it is deserved. - the staff was ill-disposed towards the groupon customers. we bought additional services to vocher and behaved in a very contradictory way: kind and helpful while we were using the paid services, very grumpy
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Date of stay: August 2016
Response from valentina r, Responsabile relazioni con la clientela at Centro Termale Il Baistrocchi
Responded 2 Sept 2016
Goodevening Michele P. , we are so disappointed about the description of your journey and of our hotel. The opinion of our costumer it is very important for us, we will work to improve and grow. But, just two question for you, Michele: First one: if the mattress smells of urea, how can you say the room was very clean? And, as you write, if the staff gave you an airco room without specifically request, how can you say the staff was very grumpy all the time with Groupon customer? I Can't imagine the two thing togheter. Second one:; why, if I am Valentina and you are Michele, are we writing in English? Anyway, Baistrocchi staff hopes you come back visit us very soon. Regarsd.
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