Goodevening Michele P. , we are so disappointed about the description of your journey and of our hotel. The opinion of our costumer it is very important for us, we will work to improve and grow. But, just two question for you, Michele: First one: if the mattress smells of urea, how can you say the room was very clean? And, as you write, if the staff gave you an airco room without specifically request, how can you say the staff was very grumpy all the time with Groupon customer? I Can't imagine the two thing togheter. Second one:; why, if I am Valentina and you are Michele, are we writing in English? Anyway, Baistrocchi staff hopes you come back visit us very soon. Regarsd.