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Beach - Picture of Shangri-La’s Rasa Ria Resort & Spa, Tuaran

Photo: Beach

From Review : Lovely holiday of Shangri-La’s Rasa Ria Resort & Spa
Lovely holiday
人里離れたリゾート
Sunset at the beach
舒服 放鬆心情好地方
Fantastic, Brilliant and more!
Gazebo on Pantai Dalit beach
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debbiefuggle1 wrote a review Sep 2016
South Molton, United Kingdom88 contributions10 helpful votes
+7
We came here after a week in Singapore staying for 12 nights. We booked a garden view room and were taken after check in to our room. We were horrified there was mould on curtains and cushions the carpet was heavily stained and quite frankly was not big enough for our needs. We
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Date of stay: September 2016
Response from Shangri-LaRasaRia, Resident Manager at Shangri-La’s Rasa Ria Resort & Spa
Responded 27 Sep 2016
Dear Debbiefuggle1, Thank you for your feedback which is of great value to us and will be used constructively to improve our service standards and facilities. We have reviewed your comments and thoroughly discussed with all departments concerned. I would like to express my sincere apologies for the unpleasant experiences you encountered regarding your room and drink services around the beach. Rest assured we will address this issue with the highest priority with effective training to ensure it does not occur again in the future. On another note, I am extremely glad to hear of your positive feedback that you still managed to enjoy the beautiful outdoors and the lovely people to which Sabah is famous for. We hope that we will be given another opportunity to welcome you again at the resort in the near future and please do contact me directly, and I will be delighted to make the necessary arrangement for you. Sincerely, Alfons Olim Resident Manager
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