Dear Sarah E, First of all we would like to express our sincerest gratitude that you have chosen our hotel and also for sharing your opinion with other travelers. We are sorry to hear that you havn't been satisfied with your stay and that we not met your expectations for a 5* Hotel. We would like to thank you for your constructive criticism which helps us to improve our services and the level of satisfaction of our guests. It would be a pleasure for us to welcome you back to the Lopesan Baobab Resort in the near future in order to change your opinion about our resort and remain With best regards,