Food - Picture of Hard Rock Cafe, Island of Malta
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From Review : Worst dinner experience ever ! of Hard Rock Cafe
After a long day around Malta I decided to go and have a dinner somewhere close to my hotel. I decided to go to Hard Rock Cafe as I had great experience with them in other countries. Entered the St. George's bay branch and it was all good at first and the starter of stuffed…
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Date of visit: September 2019
Response from GulsumJ, Sales, Marketing & Retail Assistant Manager at Hard Rock Cafe
Responded 10 Oct 2019
Hi FouadBaransi, Thank you for review. We're very sorry that we did not manage to meet your expectations of the environment.. We would like to assure you, that this is not the standard nor the intention of Hard Rock Cafe. We take these very seriously, and further to your review, we will be looking into this case, so that we can make sure that it does not happen again. It would be helpful if you could kindly provide us with more details, such as when and what time this was, on sales@hardrockcafe.com.mt. We will use the information, to follow up with the management team accordingly, in order to provide the necessary retraining where possible. Also we are glad to know you loved potato skins which is really yummy yummy. Once again we apologise for the above, while thanking you for giving us the opportunity to improve. Kind Regards, Gulsum Joubert Sales, Marketing & Retail Assistant Manager
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