Beach - Picture of Mauna Kea Beach Hotel, Autograph Collection, Island of Hawaii
Photo: Beach
From Review : Beautiful Hotel but Needs Upgrade on Hospitality of Mauna Kea Beach Hotel, Autograph Collection
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+3
This was supposed to be the highlight of our trip and our final island of a two-week vacation to Hawaii. When we arrived, a lovely lady named Jewel greeted us at the curb and welcomed us with a lei greeting. She then escorted us to the front desk where we would check in. The…
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Date of stay: April 2016
Response from MaunaKeaResort, Guest Service Coordinator at Mauna Kea Beach Hotel, Autograph Collection
Responded 2 May 2016
Thank you for your review. We're glad you enjoyed your stay with us. Our staff do their best to provide the aloha spirit to our guests and we're so thrilled that you felt that within Jewel as well as Yogi. We have shared some of your recommendations with key staff leader to see what can be done in all the aspects that you brought up within your review as well as to see if there's a better protocol to give guest a better experience We thank you again and can't wait to welcome you back at your earliest convenience. Aloha!
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