Dear Angel, Thank you for taking the time to share your valuable feedback. My name is Yaravid De La Ossa and I am the Quality and Training Manager at the Buenaventura Golf & Beach Resort Panama, Autograph Collection. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at 507 908-3333. I look forward to speaking with you in order to restore your confidence in the Buenaventura Golf & Beach Resort Panama, Autograph Collection. Sincerely, Yaravid De La Ossa Gerente de Calidad & Capacitación Marriott ydelaossa@buenaventuraresort.com 507 908-3333