Dear Guest, On behalf of myself and the entire staff at the Now Sapphire Riviera Cancun, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. Thank you for sharing your beautiful picture. We really appreciate your time to write your feedback with us through the Tripadvisor community. All of the comments are shared with the entire staff. We will address your great feedback with the Operations Committee. We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future. With kind regards, Olivia RodrÃguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com