Dear guest, On behalf of all staff and management here at Globales Costa Tropical Hotel we would like to thank you very much for taking time to share your experience with us. We assure you that we do take all customer feedback seriously , we have already discussed your comments with the relevant members of our team (restaurant, kitchen and entertainment) and we will work together improving all the areas you have mentioned, our priority is guest satisfaction and we work very hard to try to achieve it. Wish you all the best, Raul Sanchez Resort manager