Dear Madam, We are a small country pub that specialised in superb food and customer service as reflected in our previous reviews for the last 3 years. The entire pub was aware of your visit on Sunday. As you stated we provided complimentary snacks and warm drinks for the hunt that morning which is not usually held on a Sunday morning due to how busy we usually are but as not to disappoint the hunt we agreed to do it. Everyone left happy and well fed. We have a very small dining room and very limited seating and on Sunday's it is wise to reserve if one wants to ensure a table. We offer a relaxed and friendly atmosphere where people gather to enjoy each other's company, partake in refreshments and well cooked meals. Obviously you were in search of some other sort of service and we did not meet your expectations. Your group was advised that it would take some time to make coffee as we were mid-service and could not accommodate you instantly. It is a shame you felt so neglected the majority of people walk into a small pub and fully understand.