Dear Guest, Greetings from Ellaa Hotel, Hyderabad! We on behalf of the management thanking you, for taking your valuable time out and posting review about your recent experience during your stay with us at Ellaa Hotel. We are disappointed to know that we did not meet up with your expectations during your stay with us, we have taken your feedback very seriously and it has been shared to concern department heads to look into the shortfalls, Rest be assured and we will shall improvise on the above mentioned areas, so on to make sure all our guests stay with us would be a memorable and pleasant. Once again Thank you for your feedback and we look forward to welcoming you back at Ellaa Hotels! Warm Regards, Vice President