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Window View - Picture of Shangri-La Sydney

Photo: Window View

From Review : Room great but stopped there of Shangri-La Sydney
Room great but stopped there
Not a chocolate high tea
Only for the view
Over Rated
View from Horizon window of the sunrise on our last day in this lovely room
Over Rated
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Helena M wrote a review Oct 2018
Mairangi Bay, New Zealand385 contributions74 helpful votes
The room and view were unbelievable . We paid for breakfast for the two nights we stayed at the hotel but only went the first morning due to the fact it was packed and like a zoo . In no way Was it like a 5 star restaurant experience it was decidedly average . The lifts were
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Date of stay: September 2018
Response from Kieron H, Resident Manager at Shangri-La Sydney
Responded 21 Oct 2018
Dear Helena M, Thank you for sharing your feedback. I am sorry to hear you were disappointed during your stay and we apologise that your experience did not meet Shangri-La Hotel, Sydney’s standards. Rest assured the points you have mentioned have been raised with our team at Café Mix and Front Office. As a result of guests feedback, we have embarked on a multi-million dollar lift refurbishment programme that will deliver a faster and more efficient experience. These works will cause some delays in peak times, but it won’t be long until you receive the full benefit of this upgrade in the coming months. I am pleased to hear you enjoyed your room and view, and that our concierge team were able to delight you. If you would like to discuss this matter further, please do not hesitate to contact me directly at Kieron.hunt@shangri-la.com. Kind Regards, Kieron Hunt Resident Manager
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