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Frayed curtains - Picture of Q1 Resort and Spa, Surfers Paradise

Photo: Frayed curtains

From Review : A few too many issues of Q1 Resort and Spa
Frayed curtains
Bed 2 just made one minute before
Old juice popper left under rug in living room
shower
One of the three bedrooms. queen sized bed
The remote controls in the room
MnMtravellers wrote a review Apr 2014
Brisbane, Australia7 contributions
+3
3.0 of 5 bubbles
My partner and I went away for our anniversary and we were very excited to be staying at what we believed to be the well regarded Q1. However, we were very disappointed at how tired and unclean our apartment was for our stay. When we saw the frayed curtains, stained and torn
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Date of stay: April 2014
Response from Nippers101, Guest Relations Manager at Q1 Resort and Spa
Responded 10 Apr 2014
Dear MnMtravellers, Thank you for writing a review on Trip Advisor regarding your recent stay at Q1 Resort and Spa. I am pleased that you enjoyed the convenient location of Q1 but was concerned to read that you encountered housekeeping related issues that are clearly not consistent with the Resort's reputation for high cleanliness standards. I am very sorry that your experience was not a positive one and have ensured that our Executive Housekeeper is aware of your stay. Please be assurred that steps will be taken to ensure this does not happen again. Although housekeeping did attend to the report that you made at reception, I apologise for the delay in doing so and for the lack of follow up by reception upon your departure to ensure that your concerns were attended to. As your review title suggests, I believe your stay would have been very different had you not experienced these issues and urge you to consider staying with us again in the future. Kind regards, Jason Boggs Manager on Duty Q1 Resort and Spa
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