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Glorious Clear Sunday Morning - Picture of Q1 Resort and Spa, Surfers Paradise

Photo: Glorious Clear Sunday Morning

From Review : Travels In Paradise ! of Q1 Resort and Spa
Glorious Clear Sunday Morning
empty space
Dining area
Dust build up along carpet
dirty
View 40th level
Diana P wrote a review May 2014
Noosa Heads, Australia41 contributions12 helpful votes
3.0 of 5 bubbles
My lovely partner organised a couple of nights at Q1 last weekend - unfortunately he was caught interstate and forwarded me the booking voucher by email so I could check in and collect him the next day from the airport. After a disastrously long trip through torrential storms
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Date of stay: May 2014
Response from Nippers101, Guest Relations Manager at Q1 Resort and Spa
Responded 15 May 2014
Dear Diana P, Thank you for taking the time to offer some feedback about your recent stay at Q1. Your valuable comments are appreciated and read by senior Management. I am pleased that you enjoyed the building and your apartment, however, I was concerned to read that the service provided at Reception was not of a consistently high standard. I apologise for this and acknowledge that often the difference between a good stay and a great one is the service experience. Our Front Office Manager has been advised of this and will ensure that all staff maintain professionalism. Contenental breakfast is discounted for our guests at a set price of $19.00, however, for only an extra ten dollars, hot breakfast can also be ordered. We also have a Winter special whereby for only $15.00, you receive free admission to Skypoint (normally $22.00) plus a $15.00 credit voucher to spend towards breakfast. I am sorry if these options were not communicated to you by reception staff. Kind regards, Jason Boggs Manager on Duty Q1 Resort and Spa
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