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Interior - Picture of Sofitel Queenstown Hotel & Spa, Queenstown

Photo: Interior

From Review : Not luxury brand! of Sofitel Queenstown Hotel & Spa
Not luxury brand!
Not luxury brand!
Okay, needs some sprucing up
View from balcony of room 615.
Piano in the lobby
A grand piano in the lobby of the Queenstown Sofitel
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ncnn2000 wrote a review May 2016
London, United Kingdom710 contributions79 helpful votes
+5
We booked and stayed 3 nights from 10 - 13 May at room 610. The reason we chose this hotel was for treatment of my friend's birthday. I emailed to hotel before to inform our special reason and ask if they treat in house guest's birthday and I got this respond: "I have made a
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Date of stay: May 2016
Response from VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa
Responded 13 May 2016
Bonjour Ncnn2000, Thank you very much for your candid comments about your recent experience at the Sofitel Queenstown Hotel & Spa. We are really sorry to learn that we have, in this instance, not provided you with the high level of service standards that Sofitel Luxury Hotels are known for. Please rest assured that I am addressing all your points with our Team. At Sofitel, we strive to continuously improve and your feedback is very valuable to us. Thank you once again for your comments and your Loyalty with Accor. We hope to have the opportunity of better serving you as a Gold Member in the near future. Sincerely, Vincent Macquet General Manager
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