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Shower - Picture of Oaks Cypress Lakes Resort, Pokolbin

Photo: Shower

Bloody terrible.  Unbelievably poor for over $500 per night.  Apartment was just filthy.
Bathroom
The mould scum in bath
lounge area
spa bath
Light fixture in breakfast room
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Jason E wrote a review Dec 2015
Brisbane, Australia69 contributions41 helpful votes
+11
It would appear $529 dollars per night (we paid $3124 for 6 nights) does not get you much at Cypress Lakes other than a shabby run down apartment & a very average breakfast. I will order my review chronologically as things sort of happened in sequence. Let me also state at the
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Date of stay: December 2015
Response from Phil S, General Manager at Oaks Cypress Lakes Resort
Responded 5 Jan 2016
Hello Jason E, Thank you for taking the time to write your review, I am sorry to read the disappointment that you experienced staying at our resort. I am glad that the staff could accommodate your request to be close to your family and that the maintenance staff could come and fix the door quickly and efficiently for you. Please rest assured that I will be passing on your restaurant and call and collect feedback to the food and beverage manager to ensure that the staff receive continuing and appropriate training. As each villa is fitted with an individual gas hot water unit, I am not sure why your hot water was not consistent but I have passed this onto the facilities manager to follow up. I have spoken to the maintenance team about the quality of the replacement furniture you have received and will be taking action to ensure that this does not happen again. If you did want to discuss your stay further and I encourage you to, please contact the resort and any member of our management team will be happy to speak to you.
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