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Interior - Picture of Hotel Rott, Prague

Photo: Interior

From Review : Very central of Hotel Rott
Very central
Выигрышное месторасположение отеля
Velux en guise de fenêtre
Foto tomada a las 6,30 horas
Foto tomada a las 16,37 horas ¿siesta?
Armario
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Ellen R wrote a review Nov 2016
Seaham, United Kingdom3,606 contributions217 helpful votes
+2
The best thing about this hotel is it's location and that is undoubtedly what you are paying for. We booked though Jet2holidays and there was only one room choice which was standard. There wasn't an upgrade option. I rang their call centre and explained I needed a room with
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Date of stay: November 2016
Response from RottHotel, Generální ředitel at Hotel Rott
Responded 23 Nov 2016
Dear Deaconblue, thank you for the review, and I deeply regret what happened, as we always try to do everything to make our guests happy and satisfied. It is most probable that my colleagues were not informed about your request for the shower, otherwise they would certainly have allocated you another room: we actually mostly have showers in our rooms, and it was really a very unfortunate coincidence! For the bed, we are currently changing all the beds in the hotel being well aware of the fact that the original beds were not of the highest comfort. But almost all have been changed already...So again, would you have got another room, this could have been better, too. Would you please accept my deep apology for this unfortunate situation, I wish my colleagues from the reception reacted better and faster and have given you another room immediately (but it might not have been possible on a rather busy day, when all our rooms are full). I would be grateful if you gave us a chance and overcome your negative feelings and come to our hotel again! I am convinced your impressions and feelings would turn and you would be gald to stay with us. At least I would do my utmost for it! Please, if you come to Prague again, contact me ahead, and I promise to provide you with the very best there is. With regards, Jana Budinska
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