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Window View - Picture of Sofitel Budapest Chain Bridge

Photo: Window View

From Review : Deceiving the customers tmers of Sofitel Budapest Chain Bridge
Deceiving the customers tmers
Decepción
Super lokalizacja vs stare pokoje !
Great location and gorgeous views
Sofitel hotel night view near the Chain Bridge
Great location and gorgeous views
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Gabriel P wrote a review Nov 2018
Brasov, Romania10 contributions3 helpful votes
Well... I arrived in Budapest, after long driving hours. Finally, ready to check in, thrilled I shall take my swimming exercise. I booked the hotel knowing they have a pool. But the disaster stroked me when the receptionist told me the pool is under a technical ... something. So
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Date of stay: November 2018
Response from Ildiko_Kozel_Sofitel, Manager at Sofitel Budapest Chain Bridge
Responded 22 Nov 2018
Dear Guest, Thank you for choosing Sofitel Budapest Chain Bridge and for taking the time to tell us about your experiences with us. We were glad to hear that you were satisfied with the comfort of our bed and you enjoyed your choice from the delicious mushroom menu prepared by our excellent chefs. However, we are very sorry to hear that you experienced inconveniences due to the annual spa maintenance, that we would like to sincerely apologize for. This obligatory maintenance of our spa only serves the comfort and the safety of our guests, we are truly sorry that the alternative solutions offered nearby did not meet your expectations. We would like to apologize as well for the disappointment caused in regards the number of electrical outlets in the room and the tropical fruits served in the breakfast. Please allow me to mention that we have forwarded your feedback to the respective head of department in order to take the appropriate measures and improve on our services. While I wish you had a better experience with us, it is from feedback like this that we learn and use to improve. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back and better serve you in the near future Sincerely yours, Ildiko Kozel Guest Experience Manager
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