Dear Madam, We thank you so much for taking the time to write a review on TripAdvisor following your last visit at Labranda Targa Aqua Parc. Nevertheless, we were deeply sorry to read that your last experience has not been in keeping with your expectations, and that you had to face a terrible experience with the front office team who always receives good compliments for their reactivity and assistance as well as efficiency. We would appreciate if you could contact us directly, so as to investigate properly on your recent visit to know how we failed, and to have the chance to organize your next visit with us. Staying at your entire disposal, I remain, Yours sincerely,