Dear Sir/Madam, Thank you for taking the time to tell us about your experience at Ramada Resort by Wyndham Dar es Salaam. I am sorry that your experience did not meet your expectations; please allow me to express our apologies. Your feedback is very important to us, and I am saddened to hear that we didn't meet your expectation . Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future at RAMADA Resort by Wyndham Dar Es Salaam. Sincerely, Saniah Mohammed\ Guest Relations