Dear bob2bkk, I would like to thank you for choosing Holiday Inn Bangkok Silom as your accommodation choice. We appreciate you taking the time to review our hotel. I am very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. I appreciate you taking the time to share your positive comments with us. In the meantime, I have already shared this great feedback to our team as this will certainly motivate us to keep up the good work. Please rest assured that your complimentary comments will not create complacency, instead you have inspired us to maintain our level of service for valuable guests like yourself. Sincerely, Nattavud Eamsakulrat Quality & Continuous Improvement Manager