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Window View - Picture of Shangri-La Hotel, Bangkok, Bangkok

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From Review : Wonderful property but can do better of Shangri-La Hotel, Bangkok
Wonderful property but can do better
アフタヌーンティ
Our room at ShangriLa in Bangkok.
Zimmer 1030
Best hotel in Bangkok
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Zina T wrote a review Mar 2016
Dhaka138 contributions16 helpful votes
+5
I’m a luxury traveller and I visit India often, where I stay at Oberoi properties and leave throughly satiated every time. They raised the bar so high for me that no other luxury hotel chain (Four Seasons, Mandarin Oriental, St Regis, to name a few) met my expectations until I
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Date of stay: November 2015
Response from General_Manager_SLBK, Manager at Shangri-La Hotel, Bangkok
Responded 29 Mar 2016
Dear Z_Tasreen, We appreciate your feedback. We would like to apologise for the less than seamless services you have experienced , but this gives us the opportunity make things better. I am disappointed to know of your experience which was not to our usual standard and as you expected from a leading hotel. Your comments regarding our Front Office staff, room, Food and Beverage staff, and Concierge staff as well as their lack of English proficiency will be taken by all related associates constructively. We do run many English classes at the hotel to support this learning process. Please rest assured I will personally look into your specific feedback and appreciate you taking the time to go into the details. Once again my apologies that you had a less than receptive response when mentioning your disappointment to our staff. On a lighter note, we feel happy that you give us a second chance to prove that all those shortfalls will be definitely resolved. For your next visit, please feel free to reach me at phillip.couvaras@shangri-la.com. Sincerely, Phillip Couvaras General Manager
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