Dear maythamhuimei, Thank you very much for taking the time to share your valuable feedback on TripAdvisor. At Arize Hotel Sukhumvit, we aim to provide nothing less than exceptional service and memorable experience to our guests so I was regret to hear that your stay with us on this occasion was not a seamless experience. We appreciate your valuable feedback and will review for improvement both in the service and facility. Once again, thank you for staying with us. We sincerely look forward to the opportunity to welcoming you back in the future. With best regards, Narinthip Ganpiromrut Sales Manager