Convention centre next door - Picture of Dalat Palace Heritage Hotel, Da Lat
Photo: Convention centre next door
From Review : 5 star staff, 4 star hotel of Dalat Palace Heritage Hotel
+35
We arrived a few hours before the official check-in time. But the room was ready so we were checked in immediately. Very well welcomed by sweet, smiling staff. We were seated in the beautiful lobby and got tea while the receptionist processed our check in. Went for lunch on…
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Date of stay: April 2018
Response from Thuylinh1003, PR & Marketing Executive at Dalat Palace Heritage Hotel
Responded 18 Apr 2018
Dear Lars_Pjokken, We are glad to know that you were impressed with our hotel in terms of the friendly staff, the beautiful park, the laundry service and the dining. However, we are very sorry for the problems you had encountered. We cannot change what happened and we sincerely apologize for that. Moreover, we really appreciate your constructive comment and we look forward to having a chance to host you back so that we could recover the shortcomings of your last visit. Once again, thank you for your taking care and sharing. Yours Cordially, Nguyen Duc Truong General Manager
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