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Balcony - Picture of JM Marvel Hotel & Spa, Hanoi

Photo: Balcony

From Review : Great Stay in Hanoi of JM Marvel Hotel & Spa
Great Stay in Hanoi
Great Stay in Hanoi
Great Stay in Hanoi
Honeymoon Balcony
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The Savvy Jetsetter wrote a review Jul 2019
Vancouver, Canada121 contributions78 helpful votes
After pouring through the many reviews of the many hotels in Hanoi's Old Quarter, we settled on the JM Marvel. All of the hotels in the management group are ranked very high on Tripadvisor, chose JM Marvel due to location, room type available and price. The communication prior
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Date of stay: June 2019
Response from JMMARVELHOTEL, General Manager at JM Marvel Hotel & Spa
Responded 29 Jul 2019
Dear The Savvy Jetsetter, First of all, let me take this opportunity to express our sincere thanks for giving JM Marvel Hotel & Spa an opportunity to welcome you in your recent trip to Hanoi. It's our great honor to have you as our guests and to be a part of your special Honeymoon trip <3 We could not be happier to learn that you have had a great stay with us that you impressed with almost the aspects of our hotel, from the good communication prior to your arrival, excellent room, perfect location, excellent spa, plentiful and tasty breakfast with many options, attentive service, welcoming staffs. At our hotel, we make every effort to ensure our guest’s experience is the best it could be and we are glad that we could meet your expectation. Also, thank you very much for taking advantage of our indoor spa and highly recommending it. In the other hand I am extremely sorry about the inconveniences you encountered with the misunderstanding in communication of promotion as well as precedure of check in, we well noted all your commments and had a training with FO team after that. I hope that there will be no other customers have to experience the same inconvenience as you did. Thank you very much once again for your fabulous review and we wish to have chance to bring you another excellent stay! All the best wishes from JM Marvel crew <3 Sincerely Yours, Martin Tran (Mr.) General Manager
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