Interior - Picture of The Great Duke Phnom Penh, Phnom Penh
Photo: Interior
From Review : Staff do try but hotel needs sprucing up of The Great Duke Phnom Penh
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+1
Staff do try so no complaints on service at front desk, concierge and housekeeping though I wouldn't peg the service as international 5*. Rooms (including conference room) were dated and in need of refurbishment. Only 1 plug point for 3 pin UK which had to be shared with the…
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Date of stay: November 2016
Response from IHGService, Guest Relations Manager at The Great Duke Phnom Penh
Responded 22 Feb 2017
Hi suetz, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. It is good to hear that you found our staff friendly. However, we would like to apologize if you did not have a good restaurant experience during your stay. We also regret to learn that some amenities fell below your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. Again, thank you for the review and I hope that we would have another chance to accommodate you again in the future. Regards, Christian C. Case Manager IHGService
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