Dear TripAdvisor Member, Greetings from The Kingsbury! Thank you for taking the time to share your experience on Tripadvisor! We are delighted to learn that you liked our rooms and Bvlgari toiletries. The Ocean Seafood Restaurant is renowned for it’s the best quality delectable seafood and we are glad to learn that it was to your liking. We regret to learn that you were kept waiting for your replacement key and we apologize for the inconvenience caused. We appreciate your valuable comments and feedback regarding this and also regarding the quality of In room Dining food as it helps us to continuously improve our guest service and staff training. Thank you for your patronage and we do hope we get the opportunity of welcoming you back very soon! Warmest Regards, Scott Mawhinney General Manager The Kingsbury